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ITIL Certifications

Expand the tab below to review the available certification for ITIL, required exams and suggested courses for preparation.

 ITIL 4 Foundation

ITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.

!Prerequisites
 
  • None
 

Step 1

Take This Course

ITIL® 4 Foundation

Step 2

Take This Exam

ITIL 4 Foundation

Step 3

Earn This Certification

ITIL 4 Foundation

 ITIL 4 Managing Professional Transition

The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or those with at least 17 v3 credits to take the MALC exam to transition across to ITIL 4.

!Prerequisites
 
  • ITIL Expert Certification or 17 v3 credits towards the expert certification
 

Step 1

Take This Course

ITIL® 4 Managing Professional Transition (MPT)

Step 2

Take This Exam

ITIL 4 Managing Professional Transition

Step 3

Earn This Certification

ITIL 4 Managing Professional

 ITIL 4 Managing Professional

ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. It is aimed at IT practitioners working within technology and digital teams across businesses.

!Prerequisites
 
  • ITIL 4 Foundation
 

Step 1

Take These Courses

ITIL® 4 Specialist Create, Deliver and Support (CDS)

ITIL® 4 Specialist Drive Stakeholder Value (DSV)

ITIL® 4 Specialist High Velocity IT (HVIT)

ITIL® 4 Strategist Direct Plan and Improve (DPI)

Step 2

Take These Exams

ITIL 4 Specialist Create, Deliver and Support

ITIL 4 Specialist Drive Stakeholder Value

ITIL 4 Specialist High Velocity IT

ITIL 4 Strategist Direct, Plan and Improve

Step 3

Earn This Certification

ITIL 4 Managing Professional

 ITIL 4 Strategic Leader (ITIL 4 SL)

ITIL 4 Strategic Leader (SL) recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.

!Prerequisites
 
  • ITIL 4 Foundation
 

Step 1

Take These Courses

ITIL® 4 Strategist Direct Plan and Improve (DPI)

ITIL® 4 Leader Digital and IT Strategy (DITS)

Step 2

Take These Exams

ITIL 4 Strategist Direct, Plan and Improve

ITIL 4 Leader Digital and IT Strategy + Demonstrate 3 years managerial experience

 

Earn This Certification

ITIL 4 Strategic Leader

ITIL® Training Phoenix

Get certified in the most widely trusted IT service management approach in the world to escalate your IT career.

Popular ITIL Courses


Course Starts Location Price
ITIL® 4 Foundation 7/07/2022 Phoenix, AZ

ITIL Courses

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About ITIL 4

ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed.

Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach.

The following ITIL 4 certification scheme has been designed to simplify the career path for professionals, providing modern, relevant content.

 

ITIL Training & Certification

About ITIL

ITIL is part of the Best Practice Solutions portfolio designed to help organizations become more effective across IT service management, project, programs and security.

The AXELOS methods include ITIL®, PRINCE2® and RESILA® and offer guidance on cyber resilience and risk, value and portfolio management. New Horizons is uniquely positioned to bring you the best training across the portfolio, utilizing an award-winning, best-in-class instructor pool.

What is ITIL?

ITIL is the most widely accepted and trusted approach to IT service management in the world. The ITIL certification equips you with a cohesive set of global IT best practices, drawn from public and private sectors, to provide world-class services and maximize value to businesses.

Benefits of ITIL Training

ITIL TrainingBy employing ITIL’s IT service management best practices, organizations have been proven to increase productivity, optimize costs and improve customer experience. Adopting and adapting ITIL according to each organization’s specific requirements enables service providers to:

  • Support business outcomes
  • Enable business change
  • Optimize customer experience
  • Manage risk in line with business needs
  • Show value for money
  • Continually improve

ITIL Certifications at New Horizons Phoenix

ITIL CertificationEvery ITIL course from New Horizons Phoenix follows AXELOS standards. You can count on New Horizons to help you obtain industry-leading ITIL training that will enhance your career and help organizations implement ITIL frameworks.

ITIL certifications and training from New Horizons Phoenix provides the key to unlock the value from your IT investments, by using best practice frameworks to align your IT services with your organizations strategy and goals.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Making the Transition from V3 to V4

For those of you who are already progressing deep into ITIL v3 there is path to transition to ITIL 4 without having to start from square one. The ITIL Managing Professional Transition Module covers the core elements from the ITIL Managing Professional stream. There is a mandatory training element and exam associated with this module, enabling you to transition your existing designations into the new ITIL 4 certification scheme. Successful completion of this module provides you with the ITIL Managing Professional designation.

Additional Important Questions and Answers

Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level from ITIL v3. And since there is a large amount of new material in ITIL 4 Foundation, a new exam is required to assess your knowledge of the new ITIL 4 Foundation guidance. So, you will want to obtain this new credential.
The transition will be a gradual process, allowing for students in the midst of their ITIL v3 journey, to continue collecting their ITIL v3 Intermediate credits to enable transition to the coming ITIL Managing Professional Transition module. AXELOS will therefore not discontinue ITIL v3 (stop maintaining exams, publishing books or accrediting students) before June 2020.
This is designed for ITIL Experts, and those people with 17 points in the ITIL v3 scheme. It will be released in the coming year. It will serve as the transition course for qualified individuals to migrate their ITIL v3 expert status to the new ITIL 4 Managing Professional credential.
  • 3 or 4 ITIL v3 Intermediate/Practitioner credits, and you are interested in ITIL 4
    OPTION 1: Take ITIL 4 Foundation and an additional module in a preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.
    OPTION 2: You can continue working towards collecting 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional Transition module. The benefit of this is that you are eligible to fast track past the v3 Managing Across the Lifecycle course and exam.
  • 6 or more ITIL v3 Intermediate/Practitioner credits, and you are interested in ITIL 4< br /> If you have 6 credits or more since v3 Foundation, you will probably want to continue collecting ITIL v3 credits to prepare for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.
  • ITIL Expert, and you are interested in transitioning to ITIL 4

You can take the ITIL Managing Professional Transition module as soon as it is released to achieve the ITIL Managing Professional designation. After achieving the ITIL Managing Professional, if you are interested in pursuing the ITIL Strategic Leader stream, you would only need to complete the ITIL Leader Digital & Strategy module. So, once you have completed both streams you will then be eligible to move towards ITIL Master. Details about the release of ITIL Master will be released sometime in 2019, and we’ll let you know the details as soon as they’re available.


ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme, however the knowledge and principles from ITIL Practitioner guidance will be fundamental to all modules in ITIL 4. Students can also use their ITIL Practitioner credits to continue their ITIL journey. If a student has collected 17 credits, they will be eligible to take the ITIL Managing Professional Transition module without taking the MALC exam.