ITIL^® Training

ITIL Training & Certification

About ITIL

ITIL is managed by AXELOS, and is part of their Best Practice Solutions portfolio, which are designed to help organizations become more effective across a range of key business capabilities including IT Service Management, project, programs, and security. 

New Horizons Phoenix is uniquely positioned to bring you the best training across the portfolio, utilizing an award-winning, best-in-class instructor pool.

What is ITIL?

ITIL is the most widely accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices, drawn from the public and private sectors internationally. ITIL enables utilization of leading edge IT capabilities to provide world class services and maximize value.

Benefits of ITIL Training

Employing IT service management best practices described in ITIL, organizations have been proven to increase productivity, optimize costs and improve customer experience. Adopting and adapting ITIL according to each organization’s specific requirements enables service providers, regardless of type, size or location to:

• Support business outcomes
• Enable business change
• Optimize customer experience
• Manage risk in line with business needs
• Show value for money
• Continually improve

ITIL Training at New Horizons Phoenix

Every ITIL course from New Horizons follows AXELOS standards. You can count on New Horizons to help you obtain best in industry ITIL training that will enhance your career, as well as help organizations implement ITIL frameworks.

ITIL training from New Horizons Phoenix provides the key to unlock the value from your IT investments, by using best practice frameworks to align your IT services with your organizations strategy and goals.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL Certifications at New Horizons Phoenix

ITIL Certifications and Exams - Foundation and Intermediate

The ITIL Certification scheme is comprised of a modular approach which allows students to build a foundation and then specialize in advanced concepts going forward. Click on the links to the left to see our ITIL certification online courses.

ITIL Foundation

The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.

ITIL® 4 Foundation

ITIL Practitioner

ITIL Practitioner is the next stage after ITIL Foundation. ITIL Practitioner provides “how to” guidance to begin applying ITIL best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.

ITIL® Practitioner Certification

ITIL Intermediate

ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. These ITIL online courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.

ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment. Browse our ITIL certification online courses:

• ITIL® Intermediate Lifecycle - Service Strategy
• ITIL® Intermediate Lifecycle - Service Design
• ITIL® Intermediate Lifecycle - Service Transition
• ITIL® Intermediate Lifecycle - Service Operations
• ITIL® Intermediate Lifecycle - Continual Service Improvement

ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:

• ITIL® Intermediate Capabilities - Operational Support and Analysis
• ITIL® Intermediate Capabilities - Planning Protection & Optimization
• ITIL® Intermediate Capabilities - Release Control & Validation
• ITIL® Intermediate Capabilities - Service Offerings & Agreements

ITIL Certifications and Exams - Expert and Master

ITIL Expert

The ITIL Expert level of certification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL in its entirety. Achieving this level of ITIL certification will improve one’s career advancement and progression within the IT Service Management field.

ITIL® Expert - Managing Across the Lifecycle (MALC)

To be eligible for the ITIL Expert certification, you must:

✔ Have earned a minimum total of 17 credits from the Foundation, Practitioner, and Intermediate modules
✔ The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level

*Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level.

ITIL Master

The ITIL Master certification validates the capability of the candidate to apply the principles, methods, and techniques from ITIL in the workplace.

To be eligible for the ITIL Master Qualification, you must:

• Have reached the ITIL Expert level; and
• Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels

ITIL Credit System

Add the following at the start: “With the release of ITIL 4, the previous credit system is giving way to more streamlined and modern approach that embraces the holistic view of the new scheme. Divided into three primary job roles – ITIL Specialist, Strategist, and Leader – these cleaner paths lead to toward two distinct designations of either the Managing Professional or the Strategic Leader. More details around these paths will be revealed as these ITIL online courses release throughout the year.

The ITIL version 3 credit scheme remains in effect until at least mid-year, 2020, for those who are currently invested in ITIL v3. For answers to FAQs around this transition, please go to this page.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.